Exchange

DXBAudio (“DXBAudio,” “we,” “us”) allows sealed product exchanges* within 7 calendar days and provides like-for-like replacements for manufacturing defects under warranty. This document explains eligibility, time-frames, costs, and how to start a request, fulfilling both UAE legal duties and Google’s destination-policy requirements.

1 | Exchange Policy (Different Product)

Rule	Detail
Who can exchange	Any customer who received the item within the last 7 days and has kept it factory-sealed and in resaleable condition.
Not eligible	Opened or tampered packaging, consumables, batteries, accessories, DJ or music-production software, and all digital delivery goods.
How to request	Email our UAE support team with your order number, reason for exchange, and the SKU you want instead. We confirm availability and any price difference.
Price difference	• New item costs less or the same: we dispatch after return passes inspection. • New item costs more: secure payment link is sent; we ship once the balance clears.
Shipping costs	1st exchange in the UAE ships free; additional or international exchanges: customer pays return freight, DXBAudio pays outbound replacement freight.
Dispatch time	Exchange item ships within 2 business days after QC approval and (if applicable) receipt of any price difference.

Note: An exchange swaps the product for a different model or variant. If you need the same model replaced due to defect, see Section 2.

2 | Replacement Policy (Same Product / Defect)

Rule	Detail
DOA window	Report “dead on arrival” or transit damage within 3 days of delivery for a free like-for-like replacement.
Warranty period	12 months from invoice date, UAE only unless the product listing says otherwise. Warranty service is offered by the brand’s authorised service centre; DXBAudio assists with coordination.
Process	1️⃣ Email our UAE support team with photos/video of the defect. 2️⃣ We issue an RMA number and service-centre address (or pickup schedule in the UAE). 3️⃣ Centre confirms defect → replacement or repair at no charge.
Exclusions	Damage caused by misuse, normal wear (ear-pads, cables), consumables, batteries, software licences.
International buyers	Must ship the product at own cost; DXBAudio ships the replacement/ repaired unit back free of charge.