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Continue ShoppingDXBAUDIO POLICIES
Privacy Policy
DXBAudio is a brand of Innovatech Retail Solutions LLC and is owned and operated by Innovatech Retail Solutions LLC. This notice explains how we collect, use, protect and share personal information when you browse DXBAudio, contact us or place an order.
Effective date: 15 July 2026
Information we collect
| Category | Examples | Why we use it |
|---|---|---|
| Identity and contact | Name, email, telephone number, billing and delivery address | To create an account, fulfil orders and provide support |
| Order and payment | Items ordered, payment status, card token supplied by a payment provider, COD confirmation | To process payment, prevent fraud and meet accounting obligations |
| Technical and security | IP address, browser, device information, cookies and security logs | To operate, secure and improve the storefront |
| Usage and marketing | Pages viewed, cart activity and marketing preferences | To improve the store and send marketing only where permitted or consented to |
We do not knowingly collect personal information from children. Contact us promptly if you believe a child has provided personal information.
How we use personal information
We use personal information to process and deliver orders, manage payments, provide support and warranty service, prevent fraud, comply with legal and tax obligations, and improve our products and website. We send email or SMS marketing only where you have agreed or where permitted by applicable law; you can unsubscribe at any time.
Payments, cookies and security
Payment providers process card details in their secure systems; we do not store full card details on DXBAudio servers. Checkout pages use encrypted connections. Essential cookies are used for functions such as the cart, checkout and security. Where non-essential analytics or marketing cookies are used, we will obtain consent where required and provide the relevant choices.
Sharing and international transfers
We share information only when needed with payment processors, delivery partners, hosting and technical providers, authorised service centres, professional advisers, or public authorities where legally required. We do not sell customer personal information. Some providers may process information outside the UAE; where this happens, we use reasonable safeguards appropriate to the service and applicable law.
Retention and your rights
We retain order and tax records for the period required by UAE law, generally up to 6 years, and keep marketing preferences until you unsubscribe or ask us to remove them. Subject to applicable law, you can ask to access, correct, erase, restrict, object to or receive a copy of your personal information. We may need to verify your identity before responding.
Contact and updates
For a privacy request or question, email sales@dxbaudio.com or contact Innovatech Retail Solutions LLC, the owner and operator of DXBAudio, at Level 03, Boulevard Plaza Tower One, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, UAE, or call 0567495156. We aim to respond within 30 days. We will update this notice when our practices or legal obligations change.