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Continue ShoppingDXBAUDIO POLICIES
Shipping & Delivery
This policy explains where DXBAudio delivers, the delivery charges that apply and when customers can expect an order to arrive. DXBAudio is a brand of Innovatech Retail Solutions LLC and is owned and operated by Innovatech Retail Solutions LLC.
Last updated: 15 July 2026
Order processing
- Orders placed before 3 PM GST, Monday to Saturday, are normally processed on the same or next business day.
- Sundays and UAE public holidays are not processing days.
- We verify payment, stock and delivery details before dispatch. If an item is special order, backordered, oversized or requires confirmation, we will contact you before dispatch.
UAE delivery charges and timing
We deliver to the checkout address using trackable courier services. The delivery timeframe starts after dispatch and normally takes 2 to 3 business days. Remote locations, bulky products, public holidays and supplier-direct orders may require additional time; we will confirm this where applicable.
| Destination | Delivery charge | Estimated transit time |
|---|---|---|
| Dubai | AED 10 | 2 to 3 business days |
| Sharjah and Ajman | AED 20 | 2 to 3 business days |
| Abu Dhabi and Al Ain | AED 50 | 2 to 3 business days |
| Ras Al Khaimah and Fujairah | AED 50 | 2 to 3 business days |
The delivery charge and delivery option displayed at checkout are the amount and option that apply to your order. Merchant Center shipping settings and product data must always match these charges and timings.
Large, fragile and installation products
Floorstanding speakers, projection equipment, complete systems and other large or fragile products may need a scheduled delivery. Installation, assembly and site work are separate services unless they are expressly included in the product listing or order confirmation.
Delivery checks and missed deliveries
Please inspect the outer packaging when your order arrives. Report visible transit damage, a missing item or an incorrect item within 3 calendar days of delivery and keep the packaging until we complete our review. If a delivery attempt fails because the address is incorrect or nobody is available, the courier may return the parcel to its depot; contact us promptly to arrange redelivery. Additional attempts or changes may incur a courier charge where disclosed before the service is arranged.
International delivery
International delivery is available only when agreed before purchase. We will quote the courier charge and estimated timing before dispatch. Unless expressly included in the quote, import duties, destination taxes, customs clearance fees and related charges are the customer’s responsibility.
Need delivery help?
Contact DXBAudio support with your order number: 0567495156 or sales@dxbaudio.com. For return eligibility, method, costs and refunds, see our Returns & Refunds Policy.