FAQs

CUSTOMER SUPPORT

Quick answers about ordering from DXBAudio, delivery across the UAE, returns, warranties, and product support.

Products and authenticity

Are all products genuine?

Yes. DXBAudio sources products from authorised brands and distributors. Items are supplied new and covered by the applicable UAE warranty.

What happens if my product is defective?

Report a manufacturing defect within three days of delivery so our team can review the issue and arrange the appropriate resolution. Eligible cases may qualify for a like-for-like replacement or authorised service under the product warranty.

How long is the warranty?

Most products include a one-year UAE warranty, while some brands provide longer cover. Warranty terms cover manufacturer faults and do not cover normal wear items such as ear pads or batteries.

Do you have a physical showroom?

DXBAudio trades online. For suitable products and projects, our team can arrange product demonstrations by appointment.

Payments and ordering

What payment methods are accepted?

Cash on Delivery across the UAE
Card on Delivery with supported courier POS terminals
Secure online checkout with cards, Apple Pay, Google Pay, and Link where available

Is my card data secure?

Online payments are processed by Stripe through a secure, encrypted checkout. DXBAudio does not store full card details on the website.

Do prices include VAT?

Yes. Listed prices include 5% UAE VAT, so the product price shown on the site already includes applicable VAT.

Can I place a bulk or corporate order?

Yes. Contact sales@dxbaudio.com for project pricing on home cinema, studio, education, hospitality, or multi-unit corporate requirements.

Delivery and tracking

How quickly will my order ship?

Orders placed before 3 PM GST, Monday to Saturday, usually leave our warehouse the same or next business day. Dispatch timing can vary for special-order or installation products.

How long does delivery take inside the UAE?

Dubai, Sharjah, and Ajman typically arrive within two to three business days. Abu Dhabi, Al Ain, Ras Al Khaimah, and Fujairah follow similar timelines, subject to courier coverage and product availability.

What are the local shipping fees?

Dubai: AED 10
Sharjah and Ajman: AED 20
Abu Dhabi, Al Ain, Ras Al Khaimah, and Fujairah: AED 50

Do you ship internationally?

Yes. International courier costs are quoted case by case. Import duties, taxes, and destination charges are the responsibility of the customer.

How do I track my shipment?

A tracking link is emailed once the courier scans your parcel. The tracking page shows estimated delivery dates and any available rescheduling options.

What if I am not home for delivery?

Couriers usually attempt delivery twice. If both attempts fail, the parcel returns to us and our team will contact you to reschedule. Additional courier charges may apply.

Returns and exchanges

Can I return an item?

Unopened, factory-sealed items can be returned within seven days of delivery, subject to the Returns and Refunds Policy. Opened packaging and digital software are not returnable.

Can I exchange for a different product?

Sealed items may be exchanged once within the same seven-day window. Any price difference is settled before dispatch, and delivery arrangements follow the Exchange Policy.

Are digital licences or software refundable?

No. Once issued, licence keys and downloadable products cannot be cancelled or returned.